Services

• Name: Phil Dorrell
• Position: Director/lead consultant
• Contact Number: +44(0)7733 513 723
• Biography:

Phil Dorrell has over 30 years retail experience working in the UK for Safeway and Asda. He has held positions from Regional Management responsible for over £340M a year, Head of Central Operations and latterly Head of In-store Marketing for Asda. Phil‟s diverse experience gives him a clear perspective on both store operations, branding and marketing. Having helped Asda become the best value retailer in the UK he is keen to pass on his expertise to help smaller businesses grow sales profitably.

Phil is passionate about the customer experience and the need to understand their needs and deliver it consistently. A keep fit enthusiast he is never too far from a “big run” and is a huge Rugby Union fan.

• Name: James McGregor
• Position: Director/lead consultant
• Contact Number: +44 (0)7502 245 018
• Biography:

James McGregor is a retail professional with over 20 years experience working for Asda in the UK and globally for Wal-Mart. James was ultimately responsible for the retail operations of the George clothing brand internationally, having worked in such diverse markets as the Far East and South America. He has built a big reputation for operational improvement that delivers better customer advocacy that increases sales and profit.

James is passionate about planning and every day low cost delivery. In his spare time James works with Community Business Partners as a mentor to micro businesses or cycling around Lancashire, attacking the Pennine Hills.

• Name: Alistair Robinson
• Biography:

Alistair has more than 25 years’ retailing experience much of which has been spent with the U.K.'s largest retailer, Tesco. Alistair progressed through the ranks at Tesco from graduate trainee to Senior Buying Manager accountable for categories with sales in excess of £400m.

At Tesco Alistair covered the majority of edible and non-edible grocery categories, introducing some ground breaking sub-categories along the way. His responsibilities latterly included delivering “local products” for Tesco and he continues this passion now, supporting smaller producers and manufacturers deliver ‘retail ready’ products for independent and the large grocery multiples . To date, Alistair has brokered the introduction of more than 200 ‘locally sourced’ products into the multiples.

His reputation has been built on integrity, a keen focus on the customer and success in delivering effective change. Time at home is spent with his wife and six children.

• Name: Paul Burrows
• Position: Learning and Development Consultant
• Contact Number: +44 (0)161 408 3021
• Biography:

Paul has over 25 years experience in retail operations management where he held responsibility for developing strategic business initiatives, landing extensive projects and maximising profit delivery within a billion pound corporate business. His specialisms include store I.T. systems and loss prevention. More recently he has focused on his number one passion, which is the training and development of others. Paul’s greatest satisfaction comes from helping others realise their true potential and ultimately gaining recognition of that contribution from their employers.

When not in work or studying Paul keeps fit by practicing two martial arts. He holds a Black belt, 2nd Dan, in Muay Thai kickboxing and was recently awarded an advanced Brown belt in Kudo by Grand Master Azuma, the founder of the Kudo discipline.

• Name: Nigel Wilkins
• Position: Consultant
• Contact Number: +44 (0)161 408 3021
• Biography:

Nigel's contribution to the Retail-Remedy team is in creating learning and communication strategies to deliver effective training across the widest range of retail activities. Nigel has created technical specification training for a number of retailers including Asda, George and Next. He has project led programmes in all media, from the classroom to e-learning and believes that clear communication forms the basis of all good training.

• Name: Liam Gibbs
• Position: Consultant
• Contact Number: +44 (0)161 408 3021
• Biography:

Liam brings a real technical skill to the Retail-Remedy team applying his design skills to deliver exciting retail spaces that work for the customer and retailer alike. Having worked with some of the UK’s biggest retailers, Liam has built a strong reputation for delivering innovative design solutions to leading retailers including, Tesco, Asda, George and Homebase. From producing schematics, 3D visuals, fixture innovation and design with clear space analysis, the client has a true understanding of the end result in any format design.

• Name: Miles Lloyd
• Position: Consultant
• Contact Number: +44 (0)161 408 3021
• Biography:

Miles Lloyd has more than 20 years experience within the retail and financial services sectors, holding a number of executive, non-executive and interim directorship roles. Miles' experience includes: strategy development, business & process improvement and outsourcing with specialist knowledge in company turnarounds and transformation. Miles is a qualified Lean Sigma Consultant, a Prince 2 Practitioner and holds a Diploma in Company Direction.