Overview


Our client was delivering inconsistent operating standards across its estate of 330 stores and needed support to drive service and operational consistency.
 

Approach


Working with key stakeholders we were able to

 

  • Design modular training programmes
  • Provide a 'way of working' toolkit covering each task and operating process
  • Design a retail standards program designed and implemented across the estate
  • Design regional support toolkits which where introduced across each retail division


Results


All training programmes introduced to the business continue to be used as the core support mechanism for training and development.