Overview


Our client required support in identifying and eliminating inconsistencies within their store cost to operate model.
 

Approach


Working with our client we were able to:

 

  • Determine the most cost effective method of performing each task element
  • Identify when each task should be performed to optimise customer service
  • Deliver a way of working model communicating each task element and how to perform it
  • Provide a workload model to complement the clients existing labour scheduling systems


Results


As a result of the work conducted, £7m of resource was identified as being incorrectly allocated, of which £3m was removed from the company's cost to operate model, with the remainder being reinvested.

 

Prior to full company rollout the way of working model delivered an incremental sales improvement of 3% across twenty trial stores.