Overview
Our client required support in identifying and eliminating inconstancies within their store cost to operate model.
Approach
Working with our client we were able to:
- Determine the most cost effective method of performing each task element
- Identify when each task should be performed to optimise customer service
- Deliver a way of working model communicating each task element and how to perform it
- Provide a workload model to complement the clients existing labour scheduling systems
Results
As a result of the work conducted, £7m of resource was identified as being incorrectly allocated, of which £3m was removed from the company's cost to operate model, with the remainder being reinvested.
Prior to full company rollout the way of working model delivered an incremental sales improvement of 3% across twenty trial stores.
